Getting Help

The ANU offers a number of options to help you with IT and information & library queries. Most help options are available for both students and staff. However, some programs are specifically for staff or students.

One-to-One help

All ANU : available 7 days a week during teaching periods.
- AskANU student consultants
- Information & Library help is available at all Library desks and at AskANU at Chifley
- Ask a Librarian email a question
Just for Staff
- Travelling trainer
- Local IT support staff (LITSS)
Just for Graduate students
- Graduate Information Literacy Program

Online tutorials/helpsheets

ANU Student iGuide

Online guides homepage: http://ilp.anu.edu.au/onlinetraining.html
The Online guide homepage is a treasure trove of online help including:

IT Applications interactive online tutorials and helpsheets for both PC and Mac. eg Office 2003, Macromedia, Adobe, EndNote etc
Information & Library: how to search the internet more effectively with discipline specific examples
Exam help: past ANU exam papers, tips and hints on how to prepare successfully for exams
Citation guides: MLA, APA, Harvard etc
WebCT:
- For students: login to find out about how to use all the features of WebCT
- For Staff: The Designers Website so you can use the full functionality of WebCT in your teaching

ANU Specific

Information services at ANU: comprehensive webpage about the IT and Library resources available at ANU, including free virus protection software for staff and student home computers
ANU Library/Information Commons virtual tours:
- ANU Library catalogue (in 8 languages)
- ANU Library homepage
- Information Commons
Ask an ANU librarian
ANU IT helpdesk

Small group training

Staff:
Library and IT training, for your own professional development
ANU staff development and training homepage (all training providers)
Tailored Library and IT sessions for you students or you & your colleagues (Email:ilp@anu.edu.au)
Students: Library and IT training

Paper guides

A large range of paper based guides on how to use the ANU's IT applications, print and electronic resources are available in every library building and in most computer labs.

Other Help

Disability Services Unit

Academic Skills and Learning Centre